Frequently Asked Questions on Here To There

Frequently Asked Questions updated 17th December 2016

 

How did you get started?

Suzy has always had an interest in public transport, from using it to get everywhere in
Dundee (her parents didn’t drive). Cut a long story short, and after doing some timetables, scheduling and marketing work for Tiger Line Buses, I started looking for new things.

A regular over on the Anglia & Thames Valley Bus Forum had been complaining about the loss of the UK-wide long distance coach services guide, so Suzy mocked one up over a bank holiday in 2011, to much acclaim. Thus, the next holiday, the company was formed, and we have changed much since then!

 

I think I recognise you… didn’t you used to come in and fill up a carrier bag of timetables, then write to us with errors you found in our timetables?

Yes – very probably – and hopefully you found it useful. If not, then feel free to buy one
of ours, and let the vengeance begin! But seriously, it helps me as much as you.

 

Do you publish fiction?

No. We publish bus timetables… (Insert a punchline of your choice here!)

 

Can you publish a timetable for our area?

If the local authority does not, and you are within England, Scotland or Wales, there is a good chance we will get round to you in due course. If you know of any LA’s intending to drop publicity soon, then please do let us know, so we can investigate our options.

 

How is it possible to publish a timetable, when services change all the time?

In most parts of the UK, the information has to be submitted to the Traffic Commissioner’s office with eight weeks notice. A summary of all this is shown online daily, and published fortnightly, which does help immensely. We have a certain inbuilt quality mechanism, whereby we will not knowingly add an old or incorrect timetable to one of our books.

 

Will you post orders outside the UK?

This is not a problem, but postage will be charged at cost. Simply drop us an email, or give us a ring. We will work out the most efficient and cost-effective options, and get back to you for your approval. We can then send you a PayPal Invoice (payable online) or you can give us a call and we can do the payment that way.

 

I’ve noticed errors on website timetables – is this something you know of?

We don’t knowingly put a timetable in a book that is wrong, or has an error – we normally try and edit it, or recreate another. If you’ve spotted one we did not, then let me know.

 

How environmentally-friendly are your books?

We print on demand, meaning no boxes of old timetables to pulp, or be remaindered. That, on its own, makes an immense saving. We generally print our own books on Xerox Performance (EU Ecolabel F1/11/002) or sometimes Cannon Yellow Label (EU Ecolabel F1/11/001) 80gsm paper, made in the EU. Occasionally, in emergencies, we will use paper from Sainsbury’s (PEFC Certified 75gsm/80gsm) or 5Star 75gsm/80gsm (FSC or PEFC Certified) made further afield.

We believe our books are very environmentally friendly, especially when we print in A5. A typical 8 page leaflet, printed online to an A4 size, would use eight sheets of paper. As we print in A5, this means it’s only two sheets of paper. We can equally well print in A4, but double-sided generally saves half the sheets of paper count.
Our ring binders are made in Surrey, using British materials. We formerly recycled our white paper when we were in Royston, although we do not have access to recycling bins at our premises in Welwyn Garden City. This is something that we find unsatisfactory, but we are doing our best to improve this situation.

 

Isn’t it more environmentally-friendly and economical, to print only the routes you need from the Internet?

If you print a four-page timetable as four separate sheets of A4, you use four times the
paper of an A5 leaflet (printed) – say nothing of all the bad copies and pages that don’t
print, paper jams, that kind of thing… and some libraries charge 10p-15p a page for this.
If you print more than one  route, check out the cost of our books from £4.50 upwards – not forgetting you also have to get there and back (to the library), plus pay for any further routes you want later! Truly food for thought.

 

What is the difference between a Pocket Guide, a Quick Guide, and a Comprehensive Guide?

The Pocket and Quick Guides are lightweight booklets, designed to get precise information in an easy-to-carry size. Pocket Guides are usually A5, while Quick Guides are A4. Pocket Guides usually can be up to 60 pages, and Quick Guides can be any size. Once they have been produced, they won’t normally be updated. When services change, we will issue another edition of the same booklet. The new version will feature a different colour cover, for easy identification.

 

Comprehensive Guides give more detailed information, covering larger areas. For example, our London area CG will be five large ring binder volumes. These will be updated monthly or bi-monthly, allowing you to remain always up to date.

 

In short, the Quick/Pocket Guides are ideal for a small area, or number of areas. Comprehensive Guides will offer much more detail, on a wide area, but are more bulky as a result.

 

Will you ever publish a book on (any subject other than transport)?

Not normally, as I’d prefer to stick to what I know.

 

 

What’s with the multiple telephone numbers in different towns?

As we have a voice-over-IP telephony system through Vonage, we can buy additional numbers, for just a few pounds a month.  Our customers are a good proportion of elderly people, who are used to paying more for a long-distance call. And if it worked for Stagecoach in the 1980’s too, before the days of debit cards and online payments! Dundee is the area where we both grew up, London is an area where Suzy lived, and where we have a high proportion of sales, and Ely came with the call answering service we have from the town’s PA Answer, so it made sense to use it. More recently, some people get better rates to phone internationally than locally, so I added a US number when we set up the Vonage system. However, you may then wonder, why Rochester? Well, years ago when Suzy was single, she had a very good friend in Spencerport, near Rochester, NY State, USA. The fact we picked that for an international number, was a throwback thing to this.

 

Why the company name/Is the company called because you go from Here To There?

When we set the company up, we went through our minds with various names, all of which already existed on Companies House. This meant that we had to keep thinking of names. Our last pick was TMI Publishing, but while the name was free in the UK, the domain names had gone to someone in Australia. At that point, we were fresh out of ideas. As anyone who knows us personally or via Facebook etc., we have a soft toy menagerie, from the days in Royston where we could not have a live pet in the flat we had before, but we still add new ones regularly, over 300 of them. Our pet names are part of this, and we have a puppet Mouse and Pusskins (Caroline and my pet names for each other). In addition to doing the mousey thing with fingers (non-sexual), Caroline does something similar, without squeaking and remaining silent, called Scamperer. She does this sign with her fingers when we ask “Where (have) you been today Scamperer?”, and she then does a north-to-south, east-to-west, which is followed up with saying “oh, you’ve been here, there and everywhere”. Then we looked at each other, and realised we had a very unique company name staring us in the eyes.

 

Public Transport Information In One Place – what does this mean/how did you come up with that?

When we were in Royston, I joined a women-in-business group, that is now more better known as Business Babble. Jayne Bratton (always keen to help and highly recommended!) was keen for me to improve my “elevator pitch” and say things in a few words. One evening, she said “you do public transport information in one place”, and the idea stuck as an excellent tagline. We’ve subsequently adapted this for our other publications and websites too.

 

Card Subject To Change ? Why, and where does this come from?

Okies, back in 2015, Suzy discovered a wrestling promotion called Insane Championship Wrestling, or ICW for short. One of their more popular stables at the time, was a group called New Age Kliq. They would interject themselves into every situation (sometimes unwanted), often shouting “card subject to change”, Suzy initially reused a copy of their CSTC saying from a tee-shirt image for her wedding invites, as the initial plans were up in the air pending various formalities. Thereafter, Suzy has thought, more and more, that the logo can be useful as a cover-all – like when Suzy broke her arm the weekend after posting out Newsletter 3…